Our Privacy Policy
Learn how we collect, use, and protect your personal information while ensuring transparency and data security across our platform.
1. Introduction
At Namma Sathi, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform.
Your Trust Matters: We understand that you're entrusting us with sensitive information. We take this responsibility seriously and maintain the highest standards of data protection.
By using Namma Sathi services, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use our platform.
2. Information We Collect
We collect various types of information to provide you with the best possible service experience.
Personal Information
- Account Information: Name, email address, phone number, residential address
- Profile Details: Household requirements, service preferences, family size
- Identity Verification: Government-issued ID, address proof (for enhanced verification)
- Payment Information: Billing address, payment method details (processed securely)
Information for Service Providers
- Professional experience and qualifications
- Background verification documents
- Reference contacts and work history
- Police verification and character certificates
- Medical fitness certificates (where applicable)
Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, operating system
- Location Data: Approximate location for service matching (with permission)
- Cookies & Analytics: To improve user experience and platform performance
Consent-Based Collection: We only collect sensitive information with your explicit consent and use it solely for the purposes you've authorized.
3. How We Use Your Information
Your data helps us deliver, improve, and personalize our services. We use your information for:
Service Delivery
- Matching you with suitable household staff based on your requirements
- Facilitating communication between users and service providers
- Processing bookings, payments, and transactions
- Conducting background verification and safety checks
- Providing customer support and resolving issues
Platform Improvement
- Analyzing usage patterns to enhance user experience
- Developing new features and services
- Personalizing recommendations and search results
- Conducting research and statistical analysis
Communication
- Sending booking confirmations and service updates
- Sharing important platform announcements
- Providing customer support responses
- Sending promotional offers (with your consent - you can opt out anytime)
Safety & Compliance
- Preventing fraud, abuse, and security incidents
- Complying with legal obligations and regulatory requirements
- Enforcing our Terms of Service and policies
- Protecting the rights and safety of our users
4. Information Sharing & Disclosure
We do not sell your personal information. We only share data in specific circumstances:
With Your Consent
When you authorize us to share information with service providers you're interested in hiring, we facilitate this connection while maintaining appropriate privacy safeguards.
Service Providers & Partners
- Payment Processors: To handle secure transactions
- Verification Services: For background checks and identity verification
- Cloud Storage: To securely store and manage data
- Analytics Providers: To understand platform usage (anonymized data)
- Communication Services: For sending emails and SMS notifications
Third-Party Safeguards: All our partners are contractually bound to protect your data and use it only for the specific services they provide to us.
Legal Requirements
We may disclose information when required by law, to comply with legal processes, respond to government requests, or protect the rights and safety of Namma Sathi, our users, or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Security & Protection
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases with restricted access
- Access Controls: Role-based permissions and authentication
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Privacy and security awareness programs
- Monitoring: 24/7 system monitoring for suspicious activities
Important: While we implement industry-standard security measures, no system is 100% secure. Please use strong passwords and never share your login credentials with others.
Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
6. Your Privacy Rights
You have significant control over your personal information. Your rights include:
Access & Portability
- Access: Request a copy of the personal data we hold about you
- Portability: Receive your data in a structured, machine-readable format
- Download: Export your profile information and service history
Correction & Deletion
- Update: Correct inaccurate or incomplete information
- Delete: Request deletion of your personal data (right to be forgotten)
- Account Closure: Permanently close your account and remove associated data
Control & Consent
- Opt-Out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
- Withdraw Consent: Revoke previously given permissions
- Object: Object to certain types of data processing
Exercise Your Rights: To request any of the above, please contact us at privacy@nammasathi.com or use the privacy settings in your account dashboard.
8. Children's Privacy
Namma Sathi services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:
- Email notifications to your registered email address
- Prominent notices on our platform
- In-app notifications
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team:
Email: info@nammasathi.in
Phone: +91 93530 76305
Address: 502/1,4th Main, Annasandrapalaya Extension, Vinayak Nagar,HAL, Bangalore-560017
We aim to respond to all privacy-related inquiries within 7 business days.
Your Privacy Is Our Priority
Have concerns about how your data is handled? We're here to help.
Contact Privacy Team